by Toby Smith 04/22/08
A recent ChangeWave Alliance survey asked more than 2,000 investors to rate their satisfaction with the online brokerages they use. And while satisfaction levels were relatively strong overall, it turns out there is definitely a standout in the industry.
Charles Schwab (SCHW) led the rest of its competitors by a comfortable margin (50%) in terms of having the highest percentage of customers report they're Very Satisfied with their service.
Scottrade (at 45%) and Fidelity (at 42%) came in second and third respectively to round out the winners circle.
At the other end of the spectrum, only a quarter of the respondents who use T. Rowe Price (TROW) (at 26%) reported they were Very Satisfied with the service.
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